Privacy Policy

1. Overview

At CodeKeet ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://codekeet.com (the "Site"), use our services, purchase our courses, or interact with us.

We comply with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

2. Information We Collect

We collect information you voluntarily provide to us:

• Personal Information: Name, email address, phone number, billing address, shipping address when you register, make a purchase, or contact us.
• Payment Information: When you make a payment via Razorpay, Google Pay, PhonePe, or other gateways, we do not store your full credit/debit card details or UPI PIN. Payment information is securely processed by our third-party payment processors.
• Course & Service Data: Information about courses you purchase, progress, certificates earned, and service preferences.
• Technical Data: IP address, browser type, device information, operating system, and usage data collected via cookies and similar technologies.
• Communication Data: When you contact us via email, contact form, or chat, we keep records of our correspondence.

Sensitive Personal Data We do NOT collect sensitive personal data like passwords (except hashed), financial passwords, biometric data, or medical history unless explicitly provided by you.

3. How We Use Your Information

We use your information for the following purposes:

• To provide, operate, and maintain our courses and services
• To process your transactions and send order confirmations
• To communicate with you about your account, purchases, or inquiries
• To send you updates, promotional materials, and newsletters (you may opt-out anytime)
• To improve our website, courses, and customer experience
• To prevent fraud, unauthorized transactions, and ensure security
• To comply with legal obligations and enforce our terms

4. Payment & Refund Policy

Payment Gateway: We use Razorpay (and other UPI/banking gateways) to process payments securely. Your payment details are encrypted using SSL/TLS technology. We do not store your complete payment card information on our servers.

Refund Policy

• Course Refunds: You may request a refund within 7 days of purchase if you have not completed more than 20% of the course content. Refunds will be processed within 7-10 business days to the original payment method.
• Service Refunds: For web development or digital marketing services, refunds are governed by the specific service agreement signed at the time of engagement.
• Non-refundable Items: Customized projects already delivered, completed services, or downloadable products/certificates are non-refundable.
• To request a refund, contact us at codekeet@gmail.com with your order details.

5. Cancellation Policy

• Course Subscription: You can cancel your course subscription at any time from your account dashboard. Cancellation will be effective from the next billing cycle.
• Service Projects: For ongoing development projects, cancellation terms are specified in the individual service agreement. Generally, a 15-day written notice is required.
• Free Trials: If you cancel during a free trial period, you will not be charged.

6. Shipping / Delivery Policy

As we provide digital products (courses, e-books, certificates) and online services (web development, digital marketing), there is no physical shipping involved.

• Digital Course Delivery: Access to purchased courses is provided instantly via email and your account dashboard upon successful payment confirmation.
• Service Delivery: Project deliverables are shared via email, Google Drive, or your project management portal as per the agreed timeline.
• In case of any delay, you will be notified within 24-48 hours.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Types of cookies we use:

• Essential Cookies: Required for website functionality (login, cart, checkout).
• Analytics Cookies: Google Analytics to understand how visitors interact with our site.
• Marketing Cookies: For personalized ads and retargeting campaigns.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

8. Data Security

We implement industry-standard security measures to protect your information:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL.
• Secure Storage: Passwords are hashed using bcrypt. Payment data is not stored on our servers.
• Access Controls: Only authorized personnel have access to user data.
• Regular Audits: We conduct regular security audits and vulnerability scans.

While we strive to protect your data, no method of transmission over the Internet is 100% secure. You use our services at your own risk.

9. Third-Party Services

We use trusted third-party services to operate our business:

• Payment Processors: Razorpay, Google Pay, PhonePe – handle your payments securely.
• Analytics: Google Analytics, Facebook Pixel – help us understand user behavior.
• Email Services: SMTP services for sending order confirmations and newsletters.
• Hosting: Secure cloud hosting providers.

These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for their practices.

10. Your Rights

Under Indian law and applicable data protection regulations, you have the following rights:

• Access: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-out: Unsubscribe from marketing communications anytime.
• Data Portability: Request transfer of your data to another service provider.

To exercise these rights, contact us at codekeet@gmail.com.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent/guardian and believe your child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date.
• Sending an email notification to registered users (for significant changes).

Your continued use of our services after changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: codekeet@gmail.com
• Phone: +91 98765 43210
• Address: Jaipur, Rajasthan, India - 302001

14. Grievance Officer (As per IT Rules 2021)

In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have appointed a Grievance Officer to address your concerns:

If you have any complaint regarding privacy, data security, or any service issue, please write to our Grievance Officer at the above email address.

Consent

By using our website, purchasing our courses, or availing our services, you consent to this Privacy Policy and agree to its terms.